Global Customer Service Representative – Arabic Speaking

About the role

Join TikTok’s Live Platform Trust and Experience team as a Global Customer Service Representative focused on Arabic‑speaking users. You will be the primary point of contact, ensuring smooth communication and high‑quality support across multiple channels.

Key responsibilities

• Serve as the main contact for Arabic‑speaking customers via CRM, email, phone, and chat.
• Handle escalations with professionalism, empathy, and cultural sensitivity.
• Translate and clarify complex policies or processes for Arabic users.
• Document Q&A and solutions in both Arabic and English for the global knowledge base.
• Identify root causes of recurring issues and propose process improvements.
• Escalate high‑risk or urgent cases to the appropriate authority promptly.
• Collaborate with product, operations, and support teams to address systemic Arabic‑language concerns.
• Provide linguistic and cultural insights to enhance service for Arabic markets.

Required profile

• Bachelor’s degree or equivalent practical experience.
• Minimum of 2 years experience in a customer service environment.
• Fluent Arabic with strong written and verbal communication skills.
• Preferred experience in live‑streaming or user‑generated content platforms.

Required skills

• Microsoft Word
• Microsoft Excel