Service Advisor

Magnet

New

Junior 🇬🇧 English

Genesys CRM

Job description

About the role

We are seeking a Service Advisor to join our Customer Service team, supporting external partners and handling daily transactions and inbound queries. The role focuses on delivering excellent service while ensuring compliance with internal processes.

Key responsibilities

Support external partners in winning and retaining business.
Process daily partner transactions and handle inbound calls using Genesys and CRM.
Ensure all transactions comply with internal audit and renewal business guidelines.
Deliver high‑quality service to partners and manage customer/partner complaints.
Prepare and follow up on MIS and reporting requirements.
Perform any other assigned day‑to‑day responsibilities.

Required profile

1–2 years of experience in a call centre or customer service environment.
Previous experience in the insurance sector is preferred.
Fluent English.
Strong communication, analytical, and team‑oriented mindset.

Required skills

Genesys
CRM

Questions fréquentes

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Published 4 days ago

Expires 1 month from now

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