Supervisor – Premium Guest Experience & Luxury Operations

About the role

We are seeking a refined, energetic, and highly visible Supervisor – Premium Guest Experience & Luxury Operations to lead daily front‑of‑house operations and uphold elite service standards at our premier venue. This role is ideal for a hands‑on floor leader who thrives in fast‑paced, high‑touch luxury environments and takes pride in delivering exceptional guest hospitality.

Key responsibilities

• Oversee daily floor operations to ensure flawless service delivery, optimal guest flow, and strict adherence to 5‑star hospitality standards.
• Supervise, mentor and brief floor staff and service teams, maintaining high standards of presentation, guest interaction and operational efficiency.
• Act as the primary point of contact for high‑profile guests, handling tailored requests and resolving inquiries with discretion and speed.
• Lead shift handovers, monitor floor inventory and enforce health, safety and brand compliance throughout the operation.

Required profile

• Minimum 7 years of supervisory or team‑lead experience in a 5‑star hotel, premium fine‑dining establishment or exclusive private venue.
• Extensive background in luxury guest handling, fine service protocols and team coordination.
• Outstanding communication skills, professional demeanor and a visible, active leadership style on the floor.
• Proven ability to manage fast‑paced floor dynamics while maintaining composure and meticulous attention to detail.