Team Leader - Payment Operations

Mashreq

🇬🇧 English

Job description

About the role

The Team Leader – Payment Operations is responsible for the first‑level review of transactions within the Clearing and centralized PDC area. This role ensures that all payments are processed in line with established turnaround times and operating procedures while delivering added value to customers.

Key responsibilities

Perform first‑level scrutiny of clearing and PDC transactions to verify accuracy and compliance.
Monitor processing times and ensure adherence to defined service level agreements.
Provide value‑added services that enhance customer satisfaction.
Maintain and improve operating procedures for transaction handling.
Supervise and coach a small team of payment operations staff.
Report on operational performance and suggest process improvements.

Required profile

Proven experience in payment processing, clearing, or related financial operations.
Demonstrated ability to lead and develop a small operational team.
Strong attention to detail and commitment to compliance.
Excellent communication skills for interacting with internal and external stakeholders.

Required skills

Questions fréquentes

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Published 2 months ago

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