Account Manager – Dakahlia

About the role

The Account Manager will be responsible for managing key customer accounts for Lafarge Egypt, driving revenue growth and ensuring high levels of customer satisfaction. This role requires close coordination with internal functions to guarantee smooth execution of sales activities, delivery commitments and service quality.

Key responsibilities

• Health & Safety: Adhere to and enforce relevant legislation and company safety policies.
• Sales & Revenue Growth: Develop and implement account plans, promote and sell products and services, identify new sales opportunities and negotiate commercial offers and contracts.
• Customer Relationship Management: Build and maintain long‑term relationships with key clients, act as the main interface, address concerns and ensure high customer satisfaction.
• Operational Coordination: Work with sales operations, dispatch, logistics and plant teams to ensure timely product availability and delivery, and monitor order fulfillment.
• Market Intelligence: Monitor market trends, competitor activities and customer needs, providing insights to management.
• Reporting & Performance Tracking: Prepare and submit regular reports on sales performance and account activities.

Required profile

• Proven experience in account management or sales.
• Strong communication and negotiation abilities.
• Customer‑focused mindset with the ability to resolve issues promptly.
• Commitment to health and safety standards.

Required skills