Arabic & English Customer Service Specialist (Remote, GCC)

About the role

Join an international EdTech company as a bilingual Customer Service Specialist supporting families across the GCC region. You will guide parents through the enrollment journey, ensure smooth access to courses, and manage any issues that arise during the learning experience.

Key responsibilities

• Handle customer inquiries via phone, chat, and email.
• Assist families with access, scheduling, group changes, and rescheduling.
• Follow up when students miss lessons or encounter difficulties.
• Manage payment, installment, and refund conversations professionally.
• Resolve objections and complaints, turning negative experiences into positive outcomes.
• Update case information accurately in CRM and help‑desk systems.
• Coordinate with teaching, technical, and operational teams as needed.
• Own each customer case until fully resolved.

Required profile

• Fluent Arabic and English communication skills.
• 1–2 years of customer service experience.
• Experience with help‑desk platforms (e.g., Zendesk, Omnidesk, Freshdesk).
• Familiarity with CRM systems (e.g., amoCRM, Bitrix24, Salesforce, HubSpot).
• Strong objection‑handling and negotiation abilities.
• Reliable laptop, stable internet connection, and a quiet remote workspace.
• Availability for full‑time scheduled shifts, including one weekend day.

Required skills

• Zendesk
• Omnidesk
• Freshdesk
• amoCRM
• Bitrix24
• Salesforce
• HubSpot

What we offer

• Fully remote work.
• Experience in an international EdTech environment.
• Structured onboarding and ongoing team support.
• Internal career growth opportunities.
• Employee discounts on Kodland courses.
• Fixed monthly salary of $185 plus up to $50 KPI bonus.
• Full‑time schedule: 40 hours/week, five working days plus one weekend day.