Assistant Head Captain

About the role

The Assistant Head Captain supports the banquet and food‑and‑beverage operations at the Sheraton hotel in Alexandria. Reporting to the Head Captain, you will ensure seamless service delivery for group functions, from set‑up through billing, while maintaining the highest standards of presentation and guest satisfaction.

Key responsibilities

• Communicate service needs and special dietary requirements to chefs and stewards.
• Prepare and present group function charges and checks to contacts for payment.
• Set up banquet rooms, restaurants and coffee‑break areas, ensuring correct centrepieces, table settings and cleanliness of china, glass and silver.
• Inspect venue cleanliness, welcome guests, and follow up to confirm satisfaction.
• Maintain work‑area cleanliness and adhere to all safety, security and uniform policies.
• Handle telephone inquiries with professional etiquette and support team members to achieve common goals.
• Perform physical tasks such as lifting objects up to 25 lb and standing for extended periods.
• Execute any additional duties assigned by supervisors.

Required profile

• High school diploma or GED equivalent.
• Minimum two years of relevant food‑and‑beverage experience.
• At least one year of supervisory experience.
• Ability to follow company policies, maintain confidentiality and protect assets.

Required skills