Associate Compliance

About the role

The Associate Compliance role is responsible for ensuring that all operational activities adhere to company policies, standard operating procedures and service standards. You will work closely with Operations, Vendor Management, HR and Fleet teams to identify gaps, report violations and drive corrective actions across multiple sites.

Key responsibilities

• Conduct regular operational audits across the organization to verify compliance with policies, SOPs and service standards.
• Monitor compliance areas such as uniforms, safety equipment, company assets, mobile applications, attendance and operational procedures, reporting any breaches.
• Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll documentation and contractual compliance.
• Investigate operational violations, asset misuse and process deviations, delivering detailed reports and recommendations.
• Prepare compliance reports, audit findings and performance dashboards that highlight trends and improvement opportunities.
• Collaborate with Operations, Vendor Management, HR, Customer Experience and Fleet teams to resolve audit findings and implement corrective action plans.
• Support the continuous improvement of SOPs, compliance checklists and audit frameworks.
• Monitor compliance KPIs, conduct follow‑up audits and ensure corrective actions are applied.
• Govern the vendor penalty process, audit penalty applications and recommend corrective measures.

Required profile

• Bachelor’s degree in Business Administration, Operations Management, Logistics or a related field.
• 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit or Retail Operations.
• Proven experience conducting operational audits and compliance reviews.
• Strong analytical and investigative abilities with high attention to detail.
• Excellent reporting and communication skills.
• Ability to work independently, conduct field visits and manage multiple locations.

Required skills

• Advanced proficiency in Microsoft Excel.
• Knowledge of Power BI (preferred).