AWS Cloud Solutions Architect – Amazon Connect

About the role

The AWS Cloud Solutions Architect will design, implement and optimise Amazon Connect contact‑center solutions for PwC clients. The role requires deep AWS expertise, strong knowledge of telephony and contact‑center operations, and the ability to translate business needs into secure, scalable technical designs.

Key responsibilities

• Design robust, scalable Amazon Connect solutions, including call flows, IVR, chatbots and integrations with AWS services and third‑party systems.
• Lead deployment projects, ensuring delivery on time, within budget and to client specifications.
• Continuously optimise configurations to improve performance, efficiency and customer experience.
• Collaborate with business stakeholders, project managers and development teams to gather requirements and deliver tailored solutions.
• Provide technical leadership and mentorship to junior architects and developers.
• Produce and maintain documentation for designs, implementation plans and operational procedures.
• Conduct training sessions for internal teams and clients.
• Ensure compliance with industry standards, regulatory requirements and PwC security policies.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or related field (Master’s preferred).
• Proven experience in cloud architecture and AWS services, with hands‑on Amazon Connect implementation.
• AWS Certified Solutions Architect – Associate or Professional (additional Amazon Connect certifications a plus).
• Strong communication, problem‑solving and stakeholder‑management skills.

Required skills

• Amazon Connect
• AWS (Lambda, S3, DynamoDB, IAM, CloudFormation)
• Telephony, VoIP, IVR technologies
• Programming languages: Python, JavaScript, Node.js
• CRM integration experience (e.g., Salesforce, Zendesk)