B2B French Associate Customer Success Specialist

About the role

The Associate Customer Success Specialist will support a portfolio of B2B French‑speaking customers, building strong relationships throughout the customer lifecycle and ensuring high levels of satisfaction and product adoption.

Key responsibilities

• Manage a high volume of daily phone and email contacts with existing customers.
• Verify and maintain accurate contact information using search and productivity tools.
• Conduct regular health checks to assess product satisfaction and value delivery.
• Develop deep product knowledge to address customer questions and objections.
• Document qualitative feedback and quantitative metrics through surveys, calls, and emails.
• Capture the "Voice of the Customer" and report expectations, experiences, and risk of churn.
• Initiate appropriate communication to resolve concerns and remove usage roadblocks.
• Collaborate with internal teams and management to promote a positive customer experience.

Required profile

• Excellent written and verbal communication in French and English.
• Customer‑focused mindset with a strong desire to help clients succeed.
• Ability to handle a high volume of interactions while maintaining attention to detail.
• Proactive problem‑solver who can work cross‑functionally.

Required skills

What we offer

• Opportunity to develop expertise in a B2B SaaS environment.
• Collaborative team culture focused on customer success.