Call Center Agent

About the role

We are looking for a proactive Call Center Agent to handle inbound customer calls, provide information, and resolve issues in a professional manner. The role is based on-site in New Cairo and serves our customers across Egypt.

Key responsibilities

• Answer incoming customer calls and respond to inquiries promptly.
• Identify customer needs and provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently or escalate them when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Achieve performance targets including service levels, customer satisfaction, call quality, and productivity metrics.
• Follow company procedures, scripts, and compliance requirements while ensuring confidentiality of customer information.

Required profile

• Bachelor’s degree or equivalent.
• 1–3 years of experience in customer service or call center environments.
• Strong communication and problem‑solving abilities.
• Good command of English.
• Customer‑oriented attitude and professionalism.

Required skills

• Proficiency with CRM systems.
• Basic computer skills.