Call Center Agent (Retail)
EGXPRESS Logistics · Héliopolis
Job description
About the role
We are looking for a motivated Call Center Agent to join our retail team. You will be the first point of contact for customers, handling shipments, inquiries and ensuring a smooth service experience.
Key responsibilities
- Receive, process and deliver shipments to clients while providing friendly customer service.
- Answer walk‑in customer inquiries about products and services.
- Organise workflow to meet customer timeframes and cooperate with internal departments to resolve routine issues.
- Work closely with operational staff to meet customer expectations and resolve complaints.
- Document potential service issues and forward them to the line manager.
- Perform data entry tasks on relevant systems in coordination with senior retail agents.
- Promote company services and achieve personal sales targets.
- Assist the team in reaching overall performance goals.
Required profile
- University degree (fresh graduate or up to one year experience in customer service, retail or operations).
- Very good command of English.
Required skills
- Proficient use of Microsoft Office.
- Strong Excel skills.
What we offer
- Medical, social and life insurance.
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Published 1 month ago
Expires 5 days from now
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EGXPRESS Logistics
Héliopolis
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