Call Center Representative – Banking (Cairo)

About the role

The Contact Center Representative will join CIB’s dynamic call centre in the 6th of October area, providing phone‑based support to banking customers. This full‑time, on‑site position is ideal for recent graduates eager to start a career in the financial sector.

Key responsibilities

• Answer inbound customer inquiries and provide accurate information about banking products and services.
• Resolve complaints and issues professionally, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of interactions in line with banking policies.
• Collaborate with internal departments to follow up on customer requests and issues.
• Adhere to rotational shift schedules and meet performance targets.

Required profile

• Recent graduate with a Bachelor’s degree.
• English proficiency at B2 level or higher.
• Strong communication and problem‑solving abilities.
• Presentable, customer‑oriented personality.

Required skills

What we offer

• Medical and social insurance.
• Profit‑sharing scheme.
• Transportation provided.
• Attractive salary package with rotational shifts.
• Opportunities for career growth within the bank.