Call Center Representative – Maadi

About the role

We are looking for an enthusiastic Call Center Representative to handle inbound and outbound communications with patients and healthcare providers in our Maadi office. The role focuses on delivering high‑quality customer service, scheduling appointments, and supporting patients through insurance verification and tele‑consultations.

Key responsibilities

• Answer inbound calls, respond to social media messages and other communication channels.
• Schedule and reschedule medical appointments, ensuring alignment with provider preferences.
• Perform new‑patient pre‑registration, verify identity, demographics, insurance eligibility and capture required documents.
• Enter and update all patient information accurately in the Electronic Medical Record system.
• Handle billing inquiries, customer complaints, surveys and support issues.
• Tri­age calls by priority, transfer to appropriate clinical areas, and arrange tele‑consultations.
• Educate patients on using the patient portal and maintain confidentiality of all health information.

Required profile

• Bachelor’s degree in any discipline.
• Previous experience in a high‑volume call centre, preferably in pharmaceutical, insurance or healthcare environments.
• Strong English communication skills and a customer‑oriented attitude.
• Excellent problem‑solving, analytical and multitasking abilities.
• Team player who is proactive, energetic and detail‑driven.

Required skills

• Proficiency in using Electronic Medical Record (EMR) systems.