Call Center Representative – Maadi

About the role

We are looking for a proactive Call Center Representative to handle inbound and outbound patient communications in our Maadi office. The role focuses on scheduling appointments, verifying insurance, and delivering high‑quality customer service to achieve first‑call resolution targets.

Key responsibilities

• Answer inbound calls and respond to patient inquiries across phone, social media and other channels.
• Schedule new patient appointments, verify demographics, insurance eligibility and collect required documentation.
• Update and maintain patient information in the Electronic Medical Record system.
• Transfer calls, triage based on urgency, and arrange tele‑consultations with physicians.
• Handle billing questions, complaints and conduct patient satisfaction surveys.
• Ensure compliance with confidentiality and data protection policies.
• Participate in team meetings and stay informed about insurance requirements.

Required profile

• Bachelor’s degree in any field.
• Experience in a high‑volume call‑center environment, preferably in pharmaceutical, insurance or healthcare.
• Strong English communication skills and customer‑oriented attitude.
• Ability to work under pressure, solve problems and follow detailed procedures.
• Flexible team player eager to learn.

Required skills

• Proficiency with Electronic Medical Record (EMR) systems.
• Knowledge of patient registration and medical appointment scheduling processes.
• Basic understanding of health insurance verification.