Client Experience Coordinator

About the role

The Client Experience Coordinator is the front‑line ambassador of our showroom, ensuring every visitor enjoys a personalized and seamless journey from the first greeting through post‑sale follow‑up. This position blends sales expertise with a strong customer‑centric mindset to drive satisfaction and repeat business.

Key responsibilities

• Welcome and engage showroom visitors, assess their needs, and provide detailed product information and demonstrations.
• Coordinate test drives and guide customers through financing, delivery, and purchase processes.
• Maintain a smooth customer journey, following up after visits and purchases to gather feedback and resolve issues.
• Uphold showroom presentation standards, ensure vehicles and materials are display‑ready, and support inventory management.
• Assist in planning showroom events and client‑engagement activities.
• Collaborate with sales, service, and marketing teams to align on experience goals.
• Track interactions and feedback using CRM tools and produce regular reports on satisfaction and sales performance.

Required profile

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• 1–3 years of experience in automotive sales or customer‑facing roles.
• Excellent spoken English and strong communication skills.
• Detail‑oriented, organized, and able to thrive in a fast‑paced environment.

Required skills

• Proficiency with CRM systems.
• Strong command of the Microsoft Office Suite.