Cluster Quality Lead

About the role

We are seeking a hands‑on Cluster Quality Lead to join a leading global packaging technology business in Egypt. This customer‑facing technical role sits at the intersection of quality, food safety, operational problem‑solving and partnership with key accounts across the MEA region.

Key responsibilities

• Lead and coordinate customer quality complaint investigations from escalation to resolution.
• Conduct on‑site quality investigations and act as the primary quality contact for customers.
• Support customer audits, quality documentation requests and KPI reviews.
• Deliver training and technical guidance on quality assurance practices.
• Drive continuous improvement and change‑management initiatives across the region.
• Partner with regional teams to strengthen service quality, governance and customer confidence.

Required profile

• Degree in Food Technology, Biological Sciences, Engineering or Packaging.
• 3–5+ years of experience in food processing, packaging or a related technical quality environment.
• Strong knowledge of food microbiology, quality assurance and problem‑solving methodologies.
• Experience with SAP and customer complaint‑management processes.
• Fluent English and professional French communication skills.
• Willingness to travel extensively across MEA.

Required skills

• Food microbiology
• Quality assurance
• Problem‑solving methodologies
• SAP
• Customer complaint‑management processes