Contact Center Representative – Entry Level

About the role

The Contact Center Representative will join CIB’s dynamic call centre in 6th of October City. This full‑time, on‑site position is designed for fresh graduates eager to start a career in banking and deliver high‑quality service to customers via phone.

Key responsibilities

• Answer inbound customer inquiries and provide accurate information about banking products and services.
• Resolve complaints and issues professionally, ensuring a positive customer experience.
• Maintain detailed and up‑to‑date records of interactions in accordance with bank policies.
• Collaborate with internal departments to follow up on customer requests and improve service processes.
• Adhere to rotational shift schedules and meet performance targets.

Required profile

• Recent graduate with a bachelor’s degree.
• English proficiency at B2 level or higher.
• Strong communication and problem‑solving abilities.
• Presentable, customer‑oriented demeanor.

Required skills

What we offer

• Medical and social insurance.
• Profit‑sharing scheme.
• Transportation provided.
• Attractive salary package with rotational shifts.
• Opportunities for career growth within the bank.