Customer Care Representative – Remote

About the role

York Towers is looking for a client‑focused Customer Care Representative to join its remote team. You will be the primary point of contact for customers, handling inquiries, coordinating service requests and ensuring a smooth client journey across its luxury real‑estate projects.

Key responsibilities

• Respond promptly to client communications via WhatsApp, phone and email.
• Create, update and track service requests in the Bitrix24 CRM.
• Coordinate utility connections (electricity, water, gas, internet) on behalf of clients.
• Assist clients with D5 and E‑Visa applications and liaise with relevant authorities.
• Support bookings for flights, trains, hotels and bank loan applications.
• Upload resale listings on Georgian property platforms with media and pricing.
• Send monthly project update emails to all clients.
• Collaborate with internal teams (Sales, IT, Renovation, Administration) to resolve issues.

Required profile

• Minimum 2 years of experience in customer service or client relations.
• Bachelor’s degree, preferably in administration.
• Fluent English (C1) and native‑level Arabic (C2).
• Highly organized, detail‑oriented and able to manage multiple tasks.

Required skills

• Microsoft Office proficiency.
• Experience with CRM platforms, preferably Bitrix24.