Customer Care Specialist – Remote (Egypt)

About the role

Join Preply’s Customer Support Squad to guide and support users across the platform. As a Customer Care Specialist you will resolve issues, collect feedback and help shape the learning experience for millions of users worldwide.

Key responsibilities

• Answer customer questions and resolve issues via live chat, email and social channels.
• Identify recurring problem areas and flag them to the relevant internal teams.
• Monitor and improve customer satisfaction by tracking feedback.
• Collaborate with product teams to communicate user insights and help fix bugs.

Required profile

• Previous experience providing support through live chat.
• Fluency in English with excellent written and verbal communication.
• Strong technical and analytical abilities.
• Proactive, innovative problem‑solving mindset.
• Customer‑centric, empathetic attitude and good listening skills.
• Ability to work effectively in a rotating shift schedule.
• Passion for learning and self‑improvement.

Required skills

• Live chat support

What we offer

• Flexible rotating shift schedule (morning, afternoon, night) with adequate rest periods.
• Continuous training and professional development support.
• Dynamic, fast‑paced environment with clear KPIs.
• Opportunity to work with experienced managers from top tech companies.