Customer Engineer (ATM Field Service)

About the role

We are looking for a Customer Engineer to provide on‑site technical support and maintenance for ATMs and self‑checkout systems across Egypt. The role ensures equipment reliability, high customer satisfaction, and optimal system uptime through timely installations, repairs, and preventive maintenance.

Key responsibilities

• Perform installations, preventive maintenance, corrective repairs and full overhauls of ATMs and self‑checkout equipment in the assigned territory.
• Diagnose, troubleshoot and repair electromechanical faults on‑site, minimizing downtime.
• Dismantle legacy machines, test individual components for functionality and reuse.
• Prioritize service calls to meet service‑level agreements and maintain accurate service documentation.
• Communicate effectively with customers and internal teams regarding service status and recommendations.

Required profile

• Bachelor’s degree in Electronics, Electrical Engineering, Mechanical Engineering or a related field.
• Strong analytical and problem‑solving abilities in a field‑service environment.
• Ability to work independently, manage time efficiently and travel within the assigned territory.
• Professional communication skills for customer interaction.

Required skills

• Electromechanical systems knowledge.
• ATM and self‑checkout equipment maintenance.
• Preventive maintenance procedures.
• Hardware diagnostics and structured troubleshooting.