Customer Retention & Sales Representative

About the role

We are looking for a motivated Customer Retention & Sales Representative to engage existing learners, present renewal options and drive conversion. You will act as the main point of contact for customers, helping them continue their educational journey while meeting sales targets.

Key responsibilities

• Contact current customers to introduce course renewal options and increase conversion rates.
• Maintain regular follow‑up to understand learning needs and recommend personalized renewal solutions.
• Monitor student progress, analyze performance data and develop appropriate renewal strategies.
• Address inquiries, resolve concerns and ensure high satisfaction throughout the renewal process.
• Achieve and exceed sales targets in a commission‑driven environment.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Strong communication and persuasion abilities.
• Target‑driven and comfortable working in a performance‑based setting.
• Motivated to achieve and exceed sales goals.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training.
• Social and medical insurance.