Customer Service Agent – Frontline Support for Vodafone Ireland
VOIS Egypt · Alexandria
Job description
About the role
Act as the front‑line interface for Vodafone Ireland customers, handling inbound phone calls, resolving inquiries and ensuring a positive customer experience that reflects well on the company.
Key responsibilities
- Answer customer calls and provide accurate information.
- Resolve customer inquiries and issues promptly.
- Maintain high standards of service quality and professionalism.
- Represent the company’s image positively during every interaction.
Required profile
- Fluent English (C1 level) – mandatory.
- Graduates only; Egyptian nationality required.
- Previous experience in an English‑language call centre is a plus.
- Strong soft and communication skills.
What we offer
- Very attractive compensation package.
- Hybrid work model – 2 days per week on‑site.
- Laptop/PC provided plus internet allowance.
- 5 working days plus 2 rotational days off.
- Profit sharing, social, medical and life insurance.
- Annual salary increase.
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Published 2 weeks ago
Expires 1 month from now
30 views · 0 interested
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VOIS Egypt
Alexandria
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