Customer Service Officer – Live Chat & Phone Support

Mashreq

🇬🇧 English

Job description

About the role

We are looking for a Customer Service Officer to provide exceptional support to both internal and external customers through live chat and telephone channels. The role focuses on understanding banking needs, delivering prompt assistance, and promoting digital channel adoption.

Key responsibilities

Engage with customers via live chat to understand and resolve banking queries.
Provide clear explanations of procedures and products over the telephone.
Troubleshoot and resolve issues efficiently through chat.
Ensure timely follow‑up on any unresolved chat interactions.
Migrate customers to digital channels and encourage self‑service.
Identify sales opportunities during chat interactions to meet financial targets.
Collaborate with internal teams to ensure seamless handoffs and feedback loops.

Required profile

Experience handling customer inquiries through live chat and phone.
Ability to troubleshoot and resolve queries promptly.
Proven capability to identify sales opportunities during interactions.
Strong collaboration skills with internal teams.

Required skills

Questions fréquentes

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Published 3 months ago

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