Customer Service Representative

About the role

We are looking for enthusiastic Customer Service Representatives to join our 6th of October site. The role involves handling inbound and outbound customer interactions, providing accurate information and ensuring a positive experience. You will work as part of a dynamic team that manages a high volume of queries while maintaining service quality.

Key responsibilities

• Answer customer inquiries via phone, email or chat in a professional manner.
• Resolve issues, process requests and follow up to ensure satisfaction.
• Maintain accurate records of interactions in the company system.
• Collaborate with other departments to address complex problems.
• Meet performance targets and quality standards set by the call centre.
• Utilise the CRM platform to log activities and update customer information.

Required profile

• English proficiency at B2 level or higher.
• Bachelor’s degree (any field).
• Willingness to work on‑site at the 6th of October location.
• Immediate availability is preferred.
• Flexibility to adapt to shift schedules.

Required skills

What we offer

• Gross salary up to 20,000 EGP per month.
• 24/7 transportation service to and from the workplace.
• Social and medical insurance coverage.
• Fast hiring process: phone interview, online assessment, and virtual interview.
• Opportunities for career development within a growing organization.