Customer Service Representative

About the role

We are looking for enthusiastic Customer Service Representatives to join our retail sites in October. The role involves interacting with customers, handling inquiries, and providing support across various channels while maintaining high service standards.

Key responsibilities

• Respond to customer queries in person and via phone or chat, ensuring timely and accurate information.
• Process transactions, returns, and exchanges according to company policies.
• Maintain up‑to‑date knowledge of products, promotions, and store procedures.
• Identify and resolve customer issues, escalating when necessary.
• Document interactions and feedback to contribute to continuous improvement.

Required profile

• Proficiency in English at B2 level or higher.
• Bachelor’s degree (any field).
• Willingness to work on‑site, including night and overnight shifts.
• Immediate availability is preferred.

Required skills

What we offer

• Competitive gross salary up to 20,000 EGP per month.
• 24/7 transportation service.
• Social and medical insurance coverage.
• Fast hiring process: phone interview, online assessment, and virtual interview.