Customer Service Representative

About the role

iQor, a global leader in business process outsourcing and customer experience, is seeking a Customer Service Representative to join its multilingual support team. You will be the first point of contact for customers, delivering professional assistance across phone, email and chat channels.

Key responsibilities

• Handle inbound customer inquiries via phone, email, or chat in a courteous and efficient manner.
• Resolve customer issues, ensuring a positive experience and timely follow‑up.
• Provide accurate product or service information and document each interaction in internal systems.
• Collaborate with cross‑functional teams to continuously improve service quality.

Required profile

• Recent graduate (any discipline).
• Fluent German (B2/C1) and good English communication skills.
• Strong customer‑service orientation and problem‑solving abilities.
• Previous experience in a customer‑service or call‑center environment is a plus.

Required skills

What we offer

• Competitive salary package.
• Transportation allowance.
• Medical and social insurance.
• Fully paid training and professional development opportunities.
• Dynamic, multicultural work environment.