Customer Service Representative

About the role

We are looking for enthusiastic Customer Service Representatives to join our Smart Village site. In this role you will assist candidates who have applied for vacancies, guide them through each step of the hiring process, and respond to their inquiries promptly.

Key responsibilities

• Provide support to job candidates via phone, email, or chat.
• Explain the hiring process, schedule interviews, and follow up on application status.
• Answer candidate questions about job openings, requirements, and company policies.
• Maintain accurate records of candidate interactions in the internal system.
• Work rotational shifts, including night and overnight schedules, to ensure 24/7 coverage.

Required profile

• Bachelor’s degree (any field).
• English proficiency at B2 level or higher.
• Willingness to work on‑site in Smart Village.
• Flexibility to cover rotational shifts within working hours.
• Immediate availability is preferred.

Required skills

What we offer

• Salary up to 20,000 EGP.
• Transportation provided 24/7.
• Social and medical insurance.
• Fast and easy hiring process: phone interview, online assessment, final virtual interview.