Customer Service Representative – Telesales (Maadi, Cairo)

About the role

We are looking for a motivated Customer Service Representative to join our telesales team in Maadi, Cairo. You will engage existing students, promote course renewal options and help them continue their learning journey.

Key responsibilities

• Contact existing customers to introduce course renewal options and increase conversion rates.
• Follow up regularly to understand students’ learning needs and offer personalized renewal solutions.
• Monitor students’ progress and analyze performance data to develop effective renewal strategies.
• Address customer inquiries and resolve concerns to ensure a smooth and satisfying renewal experience.

Required profile

• At least 1 year of experience in sales or a related field.
• Strong communication and interpersonal skills with the ability to understand and address customer needs.
• Target‑driven mindset with a positive, results‑oriented approach.
• Highly motivated to meet and exceed sales targets, focusing on performance and commission.

Required skills

What we offer

• On‑site work in Maadi, Cairo.
• Schedule: Sunday to Thursday 12:00 PM – 9:00 PM (including a 1 hour 15 min break) and Saturday 12:00 PM – 4:00 PM; Friday off.