Customer Service Sales Representative

About the role

We are looking for a motivated Customer Service Sales Representative to engage existing learners, promote course renewals, and drive conversion through personalized support. You will act as the primary point of contact throughout the student journey, ensuring a high‑quality experience that encourages repeat business.

Key responsibilities

• Contact existing customers to promote course renewals and increase conversion rates.
• Follow up with learners to understand their needs and recommend tailored learning solutions.
• Provide professional support throughout the student lifecycle, handling inquiries and resolving issues.
• Monitor student progress, analyze data, and suggest improvements to boost learning outcomes and renewals.
• Build strong relationships to enhance satisfaction, generate referrals, and foster long‑term loyalty.

Required profile

• Minimum 1 year of experience in sales or customer service.
• Strong communication and persuasion abilities.
• Target‑driven mindset comfortable with performance‑based metrics.
• Motivated to achieve and exceed sales targets with a commission‑focused approach.

Required skills

What we offer

• Basic salary plus unlimited commission.
• Paid training to develop your sales and customer‑care expertise.
• Social insurance and medical insurance benefits.