Customer Service Specialist – Cairo

About the role

We are looking for a Customer Service Specialist to join our Cairo team. In this full‑time, on‑site position you will handle inbound customer inquiries through phone, email and chat, delivering accurate information and timely resolutions.

Key responsibilities

• Answer incoming customer calls, emails and chat messages.
• Troubleshoot basic issues and provide step‑by‑step guidance.
• Document all interactions in internal systems following defined scripts and processes.
• Escalate complex cases to senior team members or relevant departments.
• Collaborate with teammates and supervisors to meet performance targets.
• Participate in ongoing training to stay updated on products, services and procedures.

Required profile

• Graduate degree (any field).
• Fluent English (B2/C1 level) with strong communication skills.
• Excellent listening, empathy and problem‑solving abilities.
• Customer‑service mindset; previous experience in a call‑center environment is a plus.

Required skills

What we offer

• Competitive salary package.
• Transportation allowance.
• Medical and social insurance.
• Professional training and career development opportunities.
• Dynamic, multicultural work environment.