Customer Service Specialist – French (Nespresso)

About the role

The Customer Service Specialist will support the premium Nespresso brand for French‑speaking customers. Based in Cairo, the position operates in a hybrid model within Nestlé Business Solutions' Customer Relationship Center.

Key responsibilities

• Engage with customers via voice, email and chat across B2C and B2B channels.
• Welcome customers, identify their needs and provide tailored solutions.
• Elevate customer satisfaction in every interaction and aim for first‑contact resolution.
• Handle complaints with empathy, turning feedback into service improvements.
• Advise customers on the full range of Nespresso products and services.
• Showcase product benefits to spark interest and drive informed decisions.

Required profile

• 0‑2 years experience in customer‑engagement services (mandatory).
• Fluent French (C1 level) with excellent interpersonal and communication skills.
• Strong organizational, prioritization and multitasking abilities in a fast‑paced environment.
• Positive mindset, eagerness to learn and collaborate as a team player.
• Demonstrated work ethic, respectfulness and professionalism.

Required skills

• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Excel