Customer Service Specialist – Order Management (Cairo)

About the role

IFF is seeking a Customer Service Specialist to manage domestic, export and consignment orders from its Cairo hub. You will act as the primary communication link between customers, sales teams and internal stakeholders, ensuring smooth order processing and high‑level service.

Key responsibilities

• Enter, confirm, invoice and follow‑up on customer orders in compliance with SOX policies.
• Maintain On‑Time Performance (OTP) targets and update Late Order Reports (LOR) for delayed shipments.
• Coordinate complaints and escalations, providing timely resolution.
• Support logistics by tracking daily deliveries with 3PL/4PL providers.
• Manage disputes, credit/debit notes and returns through approved workflows.
• Ensure compliance with FSSC 22000, SOX and other regulatory requirements.

Required profile

• Bachelor’s degree, preferably in Business, Foreign Trade or related fields.
• 2–3 years of experience in customer service or supply‑chain environments.
• Strong knowledge of domestic and international trade processes.
• Fluency in business French and English.

Required skills

• Proficiency with SAP.
• Advanced MS Office skills.
• Familiarity with PR1 system for approvals.

What we offer

• Opportunity to work in a global leader of taste, scent and nutrition.
• Diverse, collaborative environment with exposure to international stakeholders.
• Continuous learning and development in technical, compliance and functional areas.