English Technical Support – South Africa Account

About the role

We are looking for an English‑speaking Technical Support professional to join our South Africa account. The position is full‑time, on‑site in Qesm El Maadi and focuses on delivering prompt, accurate assistance to customers in English.

Key responsibilities

• Respond to customer inquiries via phone, email or chat, guiding them through technical steps.
• Document cases, troubleshoot issues, and escalate complex problems to senior staff.
• Maintain adherence to service level agreements and collaborate with team members to improve processes.

Required profile

• Strong English verbal and written communication skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support, preferably in a BPO or contact‑center environment.
• Background in English teaching or training is an advantage.
• Analytical mindset, multitasking ability and attention to detail.
• Relevant diploma or degree preferred; prior experience in telecom/IT sectors is a plus.

Required skills

• Proficiency with CRM tools.
• Technical aptitude for troubleshooting computer systems.
• Familiarity with common software applications.