Expert Coordinator

About the role

The Expert Coordinator is the first point of contact for clients and visitors, ensuring a professional and welcoming experience while supporting daily business operations. This role combines front‑desk duties with administrative coordination to keep client applications and documentation flowing smoothly.

Key responsibilities

• Greet clients and visitors, creating a positive first impression.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Schedule appointments and coordinate client meetings.
• Assign walk‑in leads to consultants following company procedures.
• Assist clients with application processes and related paperwork.
• Review, verify, and prepare translated documents for submission.
• Apply for police clearance certificates and other supporting documents on behalf of clients.
• Submit newborn citizenship applications and support post‑citizenship services.
• Manage courier shipments, document deliveries, and file preparation.
• Maintain accurate client records, tracking sheets, and confidential files.
• Provide administrative support to consultants and internal teams.
• Monitor office supplies and assist with general office administration.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 1–3 years of experience in administration, coordination, customer service, or reception.
• Excellent communication skills in English and Arabic (spoken and written).
• Strong organizational, multitasking, and time‑management abilities.
• Ability to handle sensitive information with discretion and work under pressure.
• Proactive, adaptable, and team‑oriented mindset.

Required skills

• Proficiency in Microsoft Office applications