Fluent English Customer Service Representative

About the role

Alorica is seeking a Fluent English Customer Service Representative to join its on‑site team in Qesm 1st Kafr El Sheikh. You will interact with customers through phone, chat, and email, delivering accurate information and resolving inquiries while upholding the company’s high standards of service.

Key responsibilities

• Handle inbound and outbound customer contacts via phone, chat, and email.
• Provide accurate information, troubleshoot basic issues, and resolve customer concerns.
• Document each interaction in Alorica’s systems and follow established quality procedures.
• Maintain high levels of customer satisfaction and escalate complex cases when needed.
• Collaborate with teammates and supervisors to improve processes and meet performance targets.

Required profile

• Strong customer interaction skills and a focus on customer satisfaction.
• Fluent spoken and written English with clear communication.
• Ability to work on‑site in Qesm 1st Kafr El Sheikh on a full‑time schedule, including possible shifts and weekends.
• Basic computer literacy and comfort using CRM, email, and chat platforms.
• Problem‑solving ability, attention to detail, and resilience in a fast‑paced environment.
• High school diploma or equivalent; prior contact‑center experience is a plus.

Required skills

• CRM systems
• Email
• Chat platforms
• Basic computer literacy