Front Desk Receptionist

About the role

We are seeking a professional Front Desk Receptionist to be the first point of contact for visitors and callers at our New Cairo office. The role involves managing communications, greeting guests, and supporting basic administrative tasks in a fast‑paced immigration consultancy environment.

Key responsibilities

• Answer and direct phone calls, emails, and WhatsApp inquiries promptly and courteously.
• Receive, greet, and register all visitors, notifying relevant employees of their arrival.
• Schedule consultations, meetings, and appointments, and maintain the reception area and meeting rooms.
• Receive and distribute mail and courier deliveries.
• Provide basic information about the company’s services to external inquiries.
• Monitor and respond to inquiries on social media platforms (Facebook, Instagram, LinkedIn, WhatsApp).
• Support basic administrative tasks such as printing, scanning, and filing.

Required profile

• Minimum 3–4 years of relevant front‑desk or customer‑service experience.
• Bachelor’s degree in Business Administration.
• Professional appearance and a customer‑focused attitude.
• Strong interpersonal and communication skills.
• Ability to multitask, organize, and manage a busy reception area.
• High level of confidentiality and professionalism.

Required skills

• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with CRM systems (advantageous).