Front Office Agent

About the role

We are looking for a dynamic Front Office Agent to join the Sofitel Cairo Downtown Nile team. In this role you will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while delivering the brand’s standards of hospitality.

Key responsibilities

• Greet guests, manage registrations, process payments and issue room keys.
• Handle reservations via online, phone and in‑person channels, providing accurate information on rates, amenities and local attractions.
• Address guest inquiries, complaints and special requests promptly and courteously.
• Operate the switchboard, answer calls and perform administrative tasks such as posting charges and maintaining records.
• Promote hotel services, restaurants and amenities to encourage upselling.
• Coordinate with housekeeping, maintenance and other departments to ensure rooms meet brand standards.
• Follow brand guidelines and company policies to maintain consistent service quality.

Required profile

• Bachelor’s degree in Hotel Management or equivalent.
• At least two years of customer service experience and one year of front‑desk experience in hospitality.
• Excellent verbal communication in English; additional languages are a plus.
• Availability to work shifts, including evenings, weekends and holidays.
• Friendly, welcoming demeanor and ability to resolve issues quickly.

Required skills

• Proficiency with Opera or a similar hotel management system.