German‑Speaking IPPS Customer Fulfilment Support Engineer

About the role

We are looking for a German‑speaking IPPS Customer Fulfilment Support Engineer to resolve complex technical issues for Vodafone Germany fixed and TV products. The position is based in VOIS Egypt’s VHUB2/Dallah and works within a 24/7 rotational shift pattern.

Key responsibilities

• Act as a technical reference for junior incident‑management colleagues.
• Manage long‑running, complex and escalated customer incidents related to fixed and TV services.
• Perform fault troubleshooting, identification and resolution for Vodafone Germany customers.
• Collaborate with internal competence teams and third‑party providers to meet SLA timelines.
• Handle incidents end‑to‑end, from first contact through ticket resolution.
• Contribute to positive customer experience measured by NPS and written feedback.

Required profile

• Minimum two years of experience in troubleshooting and technical support for complex solutions.
• Experience in fixed and TV network fields with knowledge of WAN access technologies and IP networking.
• Advanced knowledge of fixed and TV products, including routing, switching and IP services.
• Fluent in German (written and spoken) at least C1 level.

Required skills

• Fixed network troubleshooting
• TV network troubleshooting
• WAN access technologies
• IP networking
• Routing
• Switching
• IP services