Guest Relation Supervisor

About the role

The Novotel Cairo Airport hotel, a 4-star property about 5 minutes from the airport and 22 km from downtown Cairo, is looking for a Guest Relation Supervisor. The role ensures exceptional guest experiences by leading the guest relations team, handling guest inquiries and concerns, and keeping service standards high.

Key responsibilities

• Supervise and train the guest relations team to deliver outstanding service to all guests.
• Engage with guests on arrival and during their stay to ensure satisfaction and resolve issues.
• Collect and analyse guest feedback to improve services and address concerns proactively.
• Collaborate with other departments to ensure seamless service delivery.
• Manage special arrangements for VIP guests, including personalised services and amenities.
• Maintain records of guest interactions and prepare reports for management.

Required profile

• Bachelor's degree in Hospitality Management or a related field.
• Previous experience in a guest relations or customer service role, preferably in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in multiple languages is a plus.

The work takes place in a fast-paced hotel restaurant environment, with standing for long periods and exposure to varying temperatures and noise levels.