Help Desk Specialist – System Support

About the role

The Help Desk Specialist will be the first point of contact for pharmacy staff needing technical assistance. You will diagnose and resolve hardware, software, and network issues across multiple locations, ensuring smooth daily operations.

Key responsibilities

• Provide first‑line support via phone, email, or in‑person for end‑users.
• Diagnose and resolve hardware, software, and network problems.
• Escalate complex issues to senior IT staff when necessary.
• Document tickets, troubleshooting steps, and resolutions in the help‑desk system.
• Install, configure, and maintain desktops, printers, and other IT equipment.
• Manage user accounts, password resets, and access permissions.
• Deliver training on pharmacy systems and IT best practices.
• Monitor system performance and proactively address potential downtime.

Required profile

• 2‑4 years of experience in a help‑desk, IT support, or technical support role.
• Strong problem‑solving abilities and clear communication with non‑technical users.
• Ability to prioritize tasks in a fast‑paced environment.
• Customer‑service orientation and attention to detail.
• Willingness to work onsite and support multiple pharmacy locations.

Required skills

• Experience with help desk ticketing systems.
• Proficiency with remote support tools.
• Knowledge of Windows operating systems.
• Familiarity with macOS environments.