Hostess - Sofitel Cairo Downtown Nile

About the role

The Sofitel Cairo Downtown Nile, part of the Accor network, is looking for an entry-level hostess. The role greets guests warmly on arrival and sets the tone for the dining experience, within a luxury atmosphere.

Key responsibilities

• Greet guests warmly upon arrival and set the tone for the dining experience.
• Manage reservations using platforms such as OpenTable, Resy or similar systems.
• Maintain and update waitlists, quoting accurate wait times and keeping guests informed.
• Seat guests according to server rotation, table availability and floor plan balance.
• Escort guests to tables, present menus and communicate special notes to servers.
• Answer phone calls for reservations, menu questions and general inquiries.
• Monitor dining room flow and adjust seating plans as needed.
• Assist with light tasks such as bussing tables or handling to-go orders in some establishments.
• Inspect dining areas for cleanliness and proper setup.

Required profile

• Entry level; 0-2 years preferred in upscale dining.
• Positive and enthusiastic attitude, professional demeanor and customer-service orientation.
• Strong communication and interpersonal skills, able to multitask in fast-paced environments.
• Organizational and problem-solving abilities.
• Fluency in English; additional languages are a plus.

Required skills

• Familiarity with reservation and table-management software.
• Prior experience with Opera or a related system is an asset.