Integration & Switch Maintenance Assistant Manager

About the role

The Integration & Switch Maintenance Assistant Manager is responsible for overseeing the authorization switch (TWO), TW‑FIMI, internet banking, and API services. The role ensures seamless data integration, compliance with PCI‑DSS and card‑security mandates, and the delivery of value‑added services for client banks.

Key responsibilities

• Configure and maintain service parameters for issuers, ATM and POS acquirers, 3D‑Secure, SMS, and email on the authorization switch.
• Validate and maintain service questionnaires and manage 3D‑Secure setup on the Cardinal system.
• Provide technical support to internal departments and personalization bureaus for product setup and data preparation errors.
• Manage upgrades of the authorization switch and value‑added service applications.
• Respond to client‑bank inquiries and deliver required support.
• Coordinate PCI‑DSS and PIN‑security audits with Security & IT teams.
• Assist in preparing technical proposals for personalization and PIN‑printing solutions.
• Maintain documentation, control procedures, and regular performance reporting.
• Communicate with external vendors regarding new features, bugs, and system enhancements.

Required profile

• Bachelor’s degree in Computer Science, Information Technology or a related field (or equivalent).
• Very good command of English (upper‑intermediate level or higher).
• Minimum 5 years of experience in payment switch integration, maintenance, or a closely related area.

Required skills

• ISO 8583 protocol knowledge.
• XML and JSON data formats.
• SQL / PL/SQL programming.
• CMS and transaction switching platforms.