IT Service Management Trainee

About the role

We are looking for an enthusiastic IT Service Management Trainee to join our team and provide Level 1 support for our ITSM tools and ERP system. You will gain hands‑on experience in ticket handling, catalog management and contract oversight while working in a collaborative environment.

Key responsibilities

• Perform Level 1 support for ITSM tools and the ERP system, including triage, ticket logging and basic issue resolution.
• Maintain the product catalog in the ERP system: add new items, update existing entries, categorize products and merge duplicates.
• Monitor MSP contracts, track renewal dates, manage notifications, oversee usage and generate contract‑related reports.
• Produce internal and external reports to support operations, compliance and decision‑making.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or a related field.
• Strong attention to detail for catalog and contract data management.
• Effective communication skills and ability to work collaboratively following documented processes.

Required skills

• SQL (experience is a plus).
• Power BI (experience is a plus).

What we offer

• A culture of growth where many leaders started in junior roles.
• Continuous real‑time feedback and coaching.
• Supportive, collaborative atmosphere with both social and quiet workspaces.
• Hybrid work model with up to six work‑from‑home days per month.