Operations Trainer – Logistics & Express Delivery

About the role

We are looking for an experienced Operations Trainer to deliver standardized operational training across our hub network. You will work closely with hub franchises, team leaders, and couriers to ensure consistent application of SOPs, policies, and new initiatives.

Key responsibilities

• Deliver onboarding and refresher training for hub franchises, supervisors, and couriers.
• Conduct standardized operational training to ensure consistent implementation of company SOPs.
• Communicate and roll out new operational policies, procedures, and business initiatives.
• Develop, update, and improve training materials, presentations, manuals, and SOP documentation.
• Evaluate training effectiveness through assessments, field observations, and follow‑up coaching.
• Visit hubs regularly to identify operational gaps and provide on‑site coaching.
• Monitor trainee performance and recommend improvement plans.
• Organize workshops, online training sessions, and operational meetings as needed.
• Maintain accurate training records and attendance reports.
• Support projects related to operational standardization and continuous improvement.

Required profile

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management or related field.
• Fluent in English.
• Minimum 3 years of training experience in logistics, courier, express delivery or e‑commerce logistics.
• Hands‑on experience training frontline operational staff, especially couriers and hub personnel.
• Excellent presentation, facilitation and coaching abilities.
• Strong interpersonal and communication skills.

Required skills

What we offer

• Attractive salary
• Transportation allowance
• Social and medical insurance