Personal Assistant to General Manager

About the role

Join Hilton’s award‑winning hospitality team as a Personal Assistant to the General Manager. You will play a pivotal role in ensuring smooth daily operations and delivering memorable guest experiences.

Key responsibilities

• Provide administrative support including word processing, data entry, filing and copying for the General Manager and department heads.
• Respond promptly and professionally to all guest interactions, ensuring their needs are met.
• Manage communications by answering phones, handling email correspondence and processing incoming/outgoing mail efficiently.
• Organise travel arrangements and bookings for department managers, ensuring itineraries are accurate and cost‑effective.
• Assist with special projects, departmental initiatives and ad‑hoc assignments as required.

Required profile

• A genuine passion for hospitality and creating warm guest experiences.
• Integrity and a commitment to doing the right thing.
• Leadership qualities that inspire colleagues.
• Team‑oriented mindset that drives collaborative outcomes.
• Strong sense of ownership and accountability.
• Ability to act with urgency and discipline in fast‑paced environments.

Required skills

• Word processing
• Data entry