Process Improvement Supervisor

About the role

We are looking for a Process Improvement Supervisor to lead the analysis and optimisation of our operational workflows. The role will work closely with stakeholders across the organisation to translate business needs into clear documentation and support automation initiatives, with a focus on the real‑estate sector.

Key responsibilities

• Engage with relevant stakeholders to understand business requirements and operational workflows.
• Translate business requirements into documentation such as processes, descriptions, flowcharts, and forms to support automation efforts.
• Gather data from various sources for analysis as directed.
• Conduct interviews and meetings with process owners to define and map existing processes, ensuring standardisation and agreement on inputs and outputs.
• Maintain proper filing of documentation, adhering to consistency, templates, quality‑management requirements, and established standards.
• Identify areas for process improvement and develop future‑state activities in coordination with process owners, aligning with QMS standards and internal policies.
• Provide information and support to individuals, teams, and departments on QMS topics to promote awareness of quality principles.
• Monitor QMS filing and archiving procedures to ensure proper document and record control at all times.

Required profile

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum 5 years of experience in quality and process management.
• Customer‑centric mindset.
• Excellent communication and presentation skills.
• Real‑estate experience is mandatory.

Required skills

• Microsoft Office
• Microsoft Visio