Publishing Consultant II – Institutional & Journal Accounts

About the role

This mid‑level consulting position supports a portfolio of institutional and journal clients, including Premier‑tier accounts that expect high‑touch service. You will lead new client onboarding, manage ongoing relationships, and resolve technical and relational issues independently.

Key responsibilities

• Manage end‑to‑end client lifecycle: onboarding, support, renewal conversations.
• Lead launches for new and Premier accounts, guiding editors and librarians through workflow and platform best practices.
• Troubleshoot technical issues, including HTML/CSS work, before escalation.
• Coordinate with Sales and Account Management on client status and flag concerns early.
• Share knowledge and support entry‑level colleagues as opportunities arise.

Required profile

• Fluent in Arabic and English, able to switch between informal client conversations and formal written communication.
• 3‑4 years of customer‑facing experience, preferably in academic publishing or related platforms such as Editorial Manager or Digital Commons.
• Proven ability to manage multiple accounts independently with sound judgment on escalation.
• Bachelor’s degree preferred.

Required skills

• Working knowledge of HTML/CSS.
• Familiarity with XML and APIs.
• Interest in AI tools applied to editorial and research‑integrity workflows.