Publishing Consultant II

About the role

This mid‑level consulting position manages a portfolio of institutional and journal clients, including Premier‑tier accounts with higher‑touch expectations. The role involves end‑to‑end client onboarding, ongoing support, and renewal conversations, with minimal day‑to‑day supervision.

Key responsibilities

• Manage a portfolio of institutional and journal clients from onboarding through renewal.
• Lead new client launches independently, especially Premier accounts.
• Guide editors and librarians on editorial workflow and platform best practices.
• Troubleshoot technical issues, including HTML/CSS work, before escalation.
• Coordinate with Sales and Account Management on client status and flag concerns early.
• Support and share knowledge with entry‑level colleagues as opportunities arise.

Required profile

• Fluent in Arabic and English, able to switch between informal client conversations and formal written communication.
• Solid hands‑on experience in academic publishing or a closely related customer‑facing field.
• 3–4 years in a customer‑facing role, preferably with exposure to academic publishing platforms.
• Demonstrated ability to manage multiple client accounts independently with sound judgment.

Required skills

• HTML/CSS
• XML
• APIs