Quality Assurance Agent – Tanta

About the role

Hi-Q Academy is seeking a dedicated Quality Assurance Agent to join its Tanta branch. You will monitor and evaluate the quality of customer service interactions, ensuring that the academy’s high standards are consistently met.

Key responsibilities

• Review chats and calls to assess service quality.
• Provide constructive feedback to agents for performance improvement.
• Ensure compliance with internal quality standards and company policies.
• Prepare and present regular quality reports.
• Identify trends and areas for process enhancement.
• Support continuous improvement initiatives across the team.

Required profile

• Bachelor’s degree.
• Minimum 2 years of experience in quality assurance, recruitment, or administrative roles.
• Excellent command of spoken and written English.
• Strong analytical, problem‑solving and attention‑to‑detail abilities.
• Effective communication and interpersonal skills.
• Ability to work independently, meet deadlines and manage time efficiently.

Required skills

• Microsoft Excel
• Google Sheets
• Microsoft Office suite

What we offer

• Competitive salary based on experience.
• Full‑time schedule: 12:00 PM – 8:00 PM, five days a week.
• Two fixed days off each week.
• On‑site work at the Tanta branch.